Legal News Wales is delighted to share the podcast series from Osprey Approach – Empowering Law Firm Leaders – with two new episodes set to support current and aspiring law firm leaders.
Creating a tech-first law firm to overcoming common business development challenges and delivering excellent client service are just two of the topics covered in the latest episode of Osprey Approach’s popular podcast series, Empowering Law Firm Leaders, which is available now to watch and listen for free on YouTube, Spotify, and Amazon Music.
Episode 16: How firms can supercharge business development & client experience
In conversation with Amy Bruce, Osprey’s marketing director, Emma Egerton-Jones, non-practicing solicitor, and client experience and business development coach, discusses how to improve the client experience to impact firms’ business development efforts.
Episode 16 covers:
- The distinction between client care, service levels, and client experience;
- The common business development challenges – and the solutions to overcome them;
- Tips to avoid talking solely about cost;
- Best practices for increasing confidence; and
- The six emotional drivers of buying behaviour and how they impact law firms.
During the conversation, Emma highlights her three essentials for running a successful law firm, including the need for a people-centric approach where law firms prioritise people at all levels, including clients and team members. She explains:
“Developing a culture of people-first, at all levels, leads to a better overall experience for everybody.”
Watch the full interview with Emma Egerton-Jones now to discover more advice and guidance on enhancing client services and winning new business. You’ll also hear Emma’s exclusive advice on building confidence in business development and how to win clients for life.
Episode 15: How to build a tech-first law firm
In Episode 15, Amy Bruce, marketing director at Osprey Approach, speaks to Peter, founder and CEO of London based law firm The Partnership, and conveyancing software provider Legalito, about the critical elements of building a tech-first law firm, the importance of ‘failing fast’, and the benefits of legal technology.
Highlights from the conversation include:
- Three essential lessons to running a successful modern law firm;
- The importance of accountability;
- Benefits of adopting a ‘fail fast’ mindset; and
- The role of technology in risk management.
During the conversation, Peter offers practical advice for law firms considering a more tech-focused approached, from the importance of focusing on risk reduction, to measuring success beyond a return on investment (ROI).
Peter believes that the key driver for implementing new technology should be risk management – an approach that has led to significant improvements in efficiency and accuracy at The Partnership. He says:
“Always start with risk reduction…[consider] where can we go wrong, and what can we put in place to make sure we don’t go wrong?”
Watch the full interview with Peter Ambrose now, on YouTube, Spotify, and Amazon Music, to discover more advice and guidance on building a tech-first law firm. You can also hear Peter’s exclusive advice on becoming a more agile law firm and hear further lessons learnt from his own journey to building The Partnership to a team of 85.
The full series: Empowering law firm leaders
Osprey’s Empowering Law Firm Leaders podcast series follows the success of its Build Better Habits webinars. It takes a critical look at the key topics that will empower legal leaders and teams to help make running a law firm easier.
Over the coming episodes, Amy Bruce will be joined by several guest speakers including Tina Wisener, CEO of Doyle Clayton, Matt Dixon, one of the world’s leading experts in business development and sales, and Kate Burt, owner of HiveRisk.
Click here to stream the full series and subscribe, or search for Empowering law firm leaders on your favourite podcast streaming app!
